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Royal Cup, Inc. is Hiring an Equipment Coordinator Near Birmingham, AL
Equipment Coordinator
Overview
COMPANY PROFILE:
Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.
We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!
We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!
At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.
We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.
Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.
BENEFITS:
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.
Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.
Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.
POSITION SUMMARY & RESPONSIBILITIES:
The Equipment Coordinator reports to the Equipment Floor Supervisor and plays a key role in positively impacting the company’s operational and financial objectives by delivering strategic, “best-in-class” support related to beverage machinery/parts and equipment asset needs.
The Equipment Coordinator reports to the Equipment Floor Supervisor and plays a key role in positively impacting the company’s operational and financial objectives by delivering strategic, “best-in-class” support related to beverage machinery/parts and equipment asset needs.
Key responsibilities include:
Customer Relations
- Maintain up-to-date product knowledge and be prepared to answer a variety of customer inquiries related to Royal Cup equipment, products, and services.
- Maintain customer awareness and focus as well as a sales and service mentality, ensuring a strong relationship with the customer, centered on best-in-class service delivery.
Equipment Coordination & Refurbishing
- Receive new equipment and cores that are returned from the field and
- Inspect and triage returned cores.
- Repair and refurbish usable cores for stock or redeployment.
- Maintain parts and supplies needed to care for repair and refurbishing.
- Coordinate with sales and warehouse staff on current stock needs
- Recycle unused parts and/or equipment where appropriate.
- Keep test equipment and tools in good repair.
- Provide guidance to sales managers when ordering parts, and equipment and/or coordinating equipment transfers.
- Return all defective parts and equipment under warranty for credit where applicable.
- Perform Period Inventories for equipment & parts as required.
- Utilize warehouse equipment in a safe manner, and train on the proper use of material handling equipment.
Limited-Service Route Support
- Relieve or provide support for service routes, including major installations, special events, and routine equipment repair and preventive maintenance as the business need arises.
- Repair Equipment in a timely manner in order to minimize the customer’s service interruption.
Administrative Responsibilities
- Use SAP to assist in parts orders, track equipment and manipulate equipment for transfers, installations, etc.
- Equipment Loan Agreements, Transfers & Receipts.
- Respond to all voice, text, and email messages promptly.
- Maintain current customer data programmed in the handheld device at all times.
- Tele-communication of handheld device data on a daily basis.
All other duties as assigned
POSITION REQUIREMENTS:
- Minimum of high school diploma and/or equivalent (i.e., GED).
- Minimum of 2 years of experience in a customer/sales/service support role
- Experience in the Food & Beverage Services Industry is preferred
- Proven ability to take necessary actions to rectify problems and improve situations, even those outside areas of direct responsibility.
- Proven experience working in a fast-paced environment, handling pressure well, and maintaining self-motivation to accomplish assigned tasks timely and efficient.
- Proven basic user understanding of all Microsoft Office Software, specifically Excel & PowerPoint.
- Exceptional communication and interpersonal skills – inclusive of presentation skills and ability to build relationships with employees at all levels.
- The ability to perform occasional, overnight travel (1–2-night stays) as required in support of customer account maintenance, new service installations, and other projects.
- Some physical requirements may include:
- The ability to safely climb up and down and sit and walk for extended periods of time.
- The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
- The ability to push, pull and lift equipment up to 150lbs.
- The ability to stoop, kneel, crouch, squat and other movements as needed to perform fine motor tasks as part of routine machinery maintenance, clean-up, installation & other services.
- The ability to reach 74’’ to access equipment or product.
- The ability to carry products up to 30 lbs.
- The ability to balance or walk on uneven surfaces.
- Ability to successfully complete the pre-employment processes.
Job Summary
JOB TYPE
Full Time
SALARY
$32k-38k (estimate)
POST DATE
01/11/2024
EXPIRATION DATE
05/11/2024
WEBSITE
royalcup.fun
HEADQUARTERS
Birmingham, IA
SIZE
<25
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The job skills required for Equipment Coordinator include Customer Sales, Preventive Maintenance, etc. Having related job skills and expertise will give you an advantage when applying to be an Equipment Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Equipment Coordinator. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Equipment Coordinator positions, which can be used as a reference in future career path planning. As an Equipment Coordinator, it can be promoted into senior positions as a Central Supply Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Equipment Coordinator. You can explore the career advancement for an Equipment Coordinator below and select your interested title to get hiring information.
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